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We're Here to Help - Customer support has always been a top priority. All of our customers receive free technical support 24 hours a day, 7 days a week. Our technical support team is staffed by individuals with extensive experience in web hosting, design, and marketing. |
Check out our new Knowledgebase
Before contacting support, there
are a few things you should know
about... |
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As part of our never-ending
mission to provide you with the best services available,
we have partnered with
gnsPLANET, LLC
to provide a new
line of enhanced servers for our customers.
Moving your domain to a new server will require your IP
to be changed to a new IP. If you connect to your web
site using SSH, FTP or HTTP using your IP, you will need
to make the necessary changes required by the change to
your IP. We are sorry for any inconvenience this causes
you.
New Name Servers:
NS3.WEBDOMAINS4U.COM,
NS4.WEBDOMAINS4U.COM
All of your web
pages, databases, email accounts and scripts have
already been copied to the new server for you. Our
technicians have made every effort to insure your site
is working properly. Your web site statistics program
has changed but the old site data and programs have also
been copied to the new server for you.
Dedicated IP's are no longer assigned to every
account. New regulations restrict assigning an IP
without a valid reason for the assignment. Some valid
reasons are SSL Certificate, Nameservers, Development,
etc. All IP's must be accounted for in order for us to
receive new IP's and renew our IP pool. For any
questions on IP changes or to request a dedicated IP,
please email
support@webdomains4u.com and we will set
it up for you.
IMPORTANT:
Your website has only been copied to the new server. The
domain name itself is still pointed to the old server.
You will need to update your Nameservers (DNS) to point
to the new server. Updating your DNS is done at your
Registrar (usually, where you registered the domain
name). If you registered your domain at WebDomains4U,
the domain manager login is located at
https://www.securepaynet.net/gdshop/shopper_lookup.asp?prog_id=wd4u.
Updating your DNS is a very simple process and is only
controlled by the domain owner. If you have any
questions on how to update your DNS, please contact
support.
Thanks again for your continued business. We hope you
enjoy the new updates and features.
For help Setting up your
Email clients choose one of the links below.
Outlook
Express Setup |
Outlook 2003/2007 Setup
Email settings for an Email
Client (Outlook, Eudora, MAC mail etc.):
Incoming mail server: mail.yourdomain.com
Outgoing mail server: mail.yourdomain.com
Outgoing mail server does require authentication.
Incoming mail port: 110 for POP3, 143 for IMAP
Outgoing mail port: 25 (If 25 does not work, try 26, as
some ISPs block port 25)
Username is the same one as you use for webmail (the
full email address).
(If entering "username@yourdomainname" does not work,
try "username+yourdomainname")
** No SSL boxes should be checked **
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This support forum is for hosting related issues only. For Domain Support, including registration / transfer issues, URL forwarding, 1-page websites, for-sales pages, Traffic Blazer, News Blazer, Express Email Marketing, Fax-Thru-Email, SSL Certificates and any other
issues except web hosting support, please use the Domain / Products Support Page. |
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We encourage you browse through our Knowledgebase (Coming Soon) where you may just find the answers to your questions or log a ticket at the Help Desk after logging in to your Modernbill Account, rather than calling. This has several advantages:
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We realize that sometimes live interaction is preferable, so we also offer round the clock hosting technical support via LiveChat. |
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LiveChat is for Hosting related issues only |
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Our highly trained, courteous support staff is waiting to take your call. Whatever time it takes to assist you, that's the time you'll receive. We'll resolve any issue to your complete satisfaction.
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Domain / Products Support - U.S. (480) 624-2500
Billing Support (Hosting Only) - (904) 714-0759
Mon-Fri 9:00AM-5:00PM EST
Technical Support (Hosting Only) - (904) 714-0759 |
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The preferred support method is logging a support ticket after logging into your Modernbill Account. But you will still receive a response by sending an email directly to support@webdomains4u.com. |
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| To report Spam or other abuse, send an email to abuse@webdomains4u.com |
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