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We're Here to Help - Customer support has always been a top priority.  All of our customers receive free technical support 24 hours a day, 7 days a week.  Our technical support team is staffed by individuals with extensive experience in web hosting, design, and marketing.

This support forum is for hosting related issues only.  For Domain Support, including registration / transfer issues, URL forwarding, 1-page websites, for-sales pages, Traffic Blazer, News Blazer, Express Email Marketing, Fax-Thru-Email, SSL Certificates and any other issues except web hosting support,  please use the Domain / Products Support Page.
 

We encourage you browse through our Knowledgebase where you may just find the answers to your questions or log a ticket at the Help Desk, rather than calling.  This has several advantages:

  • You have a written record and can refer back to them.

  • We have a written record so different techs can follow up.

  • Support tickets can be assigned to the tech most knowledgeable about your issue.

  • Techs often need to research an issue, which can't be done as efficiently while they're on the phone.

  • Support tickets are reviewed by senior techs, while phone calls are not.

    • We realize that sometimes live interaction is preferable, so we also offer round the clock hosting technical support via LiveChat.

    		  
     
    		 

     LiveChat is for Hosting related issues only

     
    Our highly trained, courteous support staff is waiting to take your call. Whatever time it takes to assist you, that's the time you'll receive. We'll resolve any issue to your complete satisfaction.
     
    Domain / Products Support - U.S. (480) 624-2500

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    Additional Info
     

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